Return and Refund Policy

Young Living reserves the right to review each return or exchange on a case-by-case basis.

 

Return Guideines

If you are dissatisfied with any Young Living product, you may return:

  • Any unopened product within 30 days after shipment for a full refund in the same method of payment of the purchase price and GST (less shipping charges).

  • Any opened product within 30 days after shipment for a credit on your Young Living account of the purchase price and GST (less shipping charges).

  • Any opened or unopened product up to 90 days after shipment for a credit on your Young Living account of the purchase price and GST (less shipping charges and a 25% handling fee). The credit applied for opened product will be based on the percentage of the product returned. For example, if you return 50% of a product, then a credit of 50% (less shipping charges and a 25% handling fee) will be applied to your Young Living account.

 

Procedures for Returns

The following procedures apply to all returns for refund, repurchase, or exchange:

  • The customer or member who purchased it directly from Young Living must return the products.

  • The product(s) must be returned in its original container.

  • The return must have a Return Authorisation Number (RAN) that may be obtained by calling Young Living at 1300 95 6457, by emailing custserv@youngliving.com.au. The RAN number must be written on the outside of each package, or the shipment will be returned to the sender.

  • All returns must be shipped prepaid to Young Living. Young Living does not accept COD packages.

  • If returned product is not received by Young Living’s distribution center, it is the responsibility of the member to trace the shipment. Young Living is not liable for items lost or damaged in transit.

  • No refund will be made for subsequent returns of the same product, except when the product is damaged or defective. Credits will be issued when Young Living has processed the return